At Vintner’s Stash we strive to provide the best wines and first-class service to our customers. We have a 100% satisfaction guarantee on any purchased wines. If you are unhappy with any wines you have purchased, or have received damaged bottles, please feel free to contact us at firstname.lastname@example.org and we will do our best to make it right. However, If a customer requests we ship wine during extreme weather, we cannot guarantee or warranty the shipment. Since we are a very small company, all refunds, credits or exchanges are subject to our discretion.
RESTOCKING AND RESHIPMENT FEES
All orders returned to Vintner’s Stash may be subject to a restocking fee. Vintner’s Stash reserves the right to charge additional fees for re-directed or re-shipped wine and merchandise shipments.
PURCHASE AND SHIPPING POLICY
All purchases are final, unless damaged. Vintner’s Stash reserves the right to request a return of products before any credits or refunds are given. All Vintner’s stash shipments are done via ground shipping unless the customer requests other shipping methods. We will hold wine shipments if the weather does not permit safe shipping of wines. We can also provide ice packs for wine shipments if requested by the customer for an additional fee. Lost or stolen shipments are not the responsibility of Vintner’s Stash. If a customer requests we ship wine during extreme weather, we cannot guarantee or warranty the shipment.
You must be at least 21 years of age to use Vintner’s Stash sites and purchase wine through vintner’s Stash services. All wine shipments must be signed for by a person of 21 years of age or older, a government ID may be required upon delivery. Failure to provide legal age documentation may result in forfeiture of wine shipment and may result in wine shipments being held by the shipping company until appropriate identification is provided. Alcohol will not be delivered to a visibly intoxicated person.
Flat Rate Shipping prices do not apply to shipments made to HI, AK, UT, MS, AR, & KY.
We highly recommend wine shipments be sent to business addresses versus residential addresses when possible.
Vintner’s Stash follows all applicable laws and will not ship wine to restricted states or counties.
We make no representation to the legal rights of anyone to deliver or import wines into any state outside California. All alcoholic beverages are sold in California and title passes to the buyer in this state. The buyer is solely responsible for delivery of alcoholic beverages. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.
Title to and ownership of alcoholic beverages passes from seller to buyer in the State in which the sale occurs, and buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at seller’s location, or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination.